Ticketstoday Privacy Policy - Your Privacy Rights
Effective Date: August 20, 2020
This Privacy Policy applies to the sites and apps where it appears.
This Policy describes how we treat personal information we collect both
online and offline. This includes on our websites and in our apps. It also
includes at our box offices or in phone or email interactions you have with
us.
Our Privacy Notice has been designed with you in mind. How the notice
applies to you will depend on the way in which you interact with us. For
example, if you:
-
Purchase or sell a ticket with us, or promote your events through our
service we will use the information you provide us to fulfill our
obligations to you in delivering that service, and, where permitted,
keep you up to date about other events that may be of interest to you;
and
-
When you browse our sites, we use cookies to tailor your experience and
hopefully provide you with a seamless experience.
Your choices and rights under each scenario are explained in more detail
below.
What Information We Have & Where We Get It
We collect information from and about you.
Contact and billing information.
When you create an account, buy, sell, or have a ticket transferred to you
by a friend, we will collect your contact and billing information, such as
your name, street address, zip code, email, phone number and credit card
number.
Information you post.
We collect information you post in a public space on our website or on a
third-party social media site.
Demographic information.
We might collect information like your age range, race, or gender, or
information about events you like or products you buy. We might collect
this as part of a survey, for example.
Accessibility Information.
We may collect details of your health requirements if you have
accessibility requirements when attending events.
Other information.
We may collect information about the browser and device you're using, your
IP address, your location, the site you came from, the site you visit when
you leave us, and how you used or didn't use our site or app. We may
collect this using technology such as GPS and Wi-Fi.
We collect information in different ways.
We collect information directly from you.
For example, if you buy, sell, or transfer tickets or register for a
promotion. We also collect information if you post a comment on our
websites or ask us a question.
We collect information from you passively.
We use tracking tools like browser cookies and web beacons. To learn more
about these tools and to control them, please click
here
. We also collect information from our apps.
We get information about you from third parties.
For example, if you use a social media feature within our websites or apps
or post to a social media platform, the social media site will give us some
information about you.
How We Use Your Information & Why
We use information as disclosed and described here.
We use information to provide you with products and services.
We use your information to process your order and provide you with customer
support. This includes sending you emails about your account or
transactions on our services. We might also contact you about this policy
or our website terms.
We use information to respond to your requests or questions.
For example, we might use your information to confirm your registration for
an event or contest. You may give us your friend's information, for example
via our referral service to tell a friend about our website or to purchase
a gift card. We will only use your friend's information to provide services
you requested. Your friend may contact us at
privacy@livenation.com
to ask us to delete their information.
We use information to improve our products and services.
We might use your information to customize your experience with us. This
could include displaying content based upon your preferences.
We may use your information to make our website, products, and services
better.
We may combine information we get from you with information about you we
get from third parties.
We use information for security purposes.
We use information to protect our company, our customers, or our websites.
This includes to detect or prevent unlawful behavior.
We use information for marketing purposes.
For example, we might send you information about special promotions or
offers. We might also tell you about new features or products. These might
be our own offers or products, or third-party offers or products we think
you might find interesting. Or, for example, if you buy tickets from us
we'll enroll you in our newsletter. To learn about your choices for these
communications, read the choices section below.
We may also use push notifications on our mobile apps.
We may use push notifications and your location information in our apps to
send you alerts regarding local events.
We use information as otherwise permitted by law or as we may notify
you.
We keep your information as long as it is necessary or relevant for our
business. We also keep information to resolve disputes, enforce our
agreements and otherwise required by law.
Who We Share Your Data With & Why
We may share information with third parties.
We will share information within the Live Nation family of companies.
This may include Ticketmaster and Live Nation-owned or operated venues, for
example.
We will share information with third parties who perform services on
our behalf.
For example, we share information with vendors who help us manage our IT
infrastructure or who fulfill your purchases. Some vendors may be located
outside of the United States.
We will share information with our business partners.
This includes a third party who provides an event such as the artist,
promoter or team, or sponsors an event, or who operates a venue where we
hold events. This may also include third party advertisers who may collect
information when you interact with our site. Our partners use this
information as described in their privacy policies, which may include
sending you marketing communications. You should read those polices to
learn how they treat your information.
We will share information with third parties who sell products or
services to you.
We will disclose your information to a ticket buyer or seller for order
fulfillment purposes if you buy or sell tickets via our resale platform, or
with a third party who provides you with ticket insurance or merchandise,
for example.
We may share information if we think we have to in order to comply with
the law or to protect ourselves.
For example, we will share information to respond to a court order or
subpoena. We may also share information if a government agency or
investigatory body requests it. Or, we might also share information when we
are investigating potential fraud.
We may share information with any successor to all or part of our
business.
For example, if part of our business is sold we may give our customer list
as part of that transaction.
We may share your information for reasons not described in this policy.
We will tell you before we do this.
Your Choices & Rights
You have certain choices about how we use your information.
You can opt out of receiving our marketing emails.
To stop receiving our promotional emails, click
here
or follow the instructions in any marketing email you get from us. You can
also change your preferences in your account. It may take about ten days to
process your request. Even if you opt out of getting marketing emails, we
will still be sure to send you transactional messages. For example, we may
still contact you about your orders.
You can modify information you have given us.
To correct or delete information or update account settings, log into your
account and follow the instructions. We make changes as soon as we can.
This information may stay in our backup files. If we cannot make the
changes you want, we will let you know and explain why. If you contact us
requesting access to your information, we will respond within 45 days.
You can control cookies and tracking tools.
To learn how to manage how we - and our vendors - use cookies and other
tracking tools, please click
here
.
You can control tools on your mobile devices.
For example, you can turn off the GPS locator or push notifications on your
device.
Your California Privacy Rights.
“Shine the Light” Law.
If you are a California resident and have an established business
relationship with us, you can email us to request a list of
the personal information we have shared with third parties for their
marketing purposes. We will also give you a list of the third parties that
have received your information. You can make a request one time each year.
Mention in your email that you are making a "California Shine the Light"
inquiry. We will respond within 30 days.
California Consumer Privacy Act.
If you are a California resident, you have specific privacy rights governed
by the California Consumer Privacy Act (CCPA). These rights include:
-
Disclosure.
You have the right to request a report showing the personal information
collected, shared, and sold about you in the past 12 months.
-
Opt-Out.
You have the right to opt-out to the sale of your personal information
to third parties.
-
Deletion.
You have the right to request that we delete any personal information
collected from you.
-
Non-Discrimination.
We shall not discriminate against you based on your exercise of any of
the above rights.
You may submit a request to enact any of the above rights by clicking
here
to submit a request or calling us at 855.66.0019.
You may also submit your request by mailing a letter to the address
at the bottom of this policy. Please be sure to include your full
name, email address, and which type of request you are making in
your letter.
To verify your identity, we may collect information such as your full name
and email address. This information will be compared to our existing
records to verify the identity of the individual submitting the request. We
may also require you to confirm your request via an automated email message
before responding to your CCPA rights request. Depending on the sensitivity
of the information requested and the type of request, we may require
additional information to verify your identity before responding. We will
respond to your request within 45 days if possible and required under the
law.
Personal Information Collected on California Residents:
-
Names and Aliases
-
Physical Address
-
Phone Number
-
E-Mail Address
-
IP Address
-
Unique Identifiers
-
Interactions with Customer Service
-
Information about transactions made on our services
-
Fan Preferences and Attributes
-
Cookies/Web Beacons - We use tracking tools like browser cookies and
web beacons. To learn more about these tools and to control them,
please click here.
-
Device Attributes
Personal Information Disclosed for a Business Purpose or Sold About
California Residents:
Categories of Personal Information
|
Personal Information
|
Disclosed for a Business Purpose
|
Sold
|
Categories of Third-Party Recipients
|
Identifiers
|
Names and Aliases
|
X
|
X
|
Business Partners, Data Brokers, Technical Service
Providers
|
Physical Address
|
X
|
X
|
Phone Number
|
X
|
X
|
E-Mail Address
|
X
|
X
|
IP Address
|
X
|
X
|
Business Partners, Technical Service Providers
|
Unique Identifiers
|
X
|
X
|
Commercial Information
|
Interactions with Customer Service
|
X
|
|
Technical Service Providers
|
Information about transactions made on our services
|
X
|
X
|
Business Partners, Data Brokers, Technical Service
Providers
|
Individual’s Preferences and Attributes
|
X
|
X
|
Internet/ Electronic Activity
|
Cookies/Web Beacons
|
X
|
X
|
Device Attributes
|
X
|
X
|
To opt-out of the sale of your personal information, please click this “
Do Not Sell My Personal Information
” link, or use the options presented above to submit a full request.
You may designate an authorized agent to submit requests on your
behalf. For an authorized agent to be considered verified, you must
provide the authorized agent with signed, written affidavit to make
such requests or a power of attorney. We may follow up with you to
verify your identity before processing an agent’s request.
Sources of Data about California Residents:
-
Self-disclosed (e.g. Information provided when interacting with our
products and services)
-
Business partners (e.g. Analytics companies, promoters, artists, fan
clubs, sports teams, venue owners, etc.)
-
Data brokers (e.g. Marketing companies, advertising partners, etc.)
-
Technical service providers (e.g. Cloud service providers)
Business or Commercial Purposes for Collecting or Selling Personal
Information about California Residents:
-
Providing products and services
-
Event management
-
Market research and aggregated analytics
-
To prevent, detect, and manage unlawful behavior
-
Marketing
-
Client services
-
Staff administration
Third Parties with Whom we Share Personal Information:
-
Business partners (e.g. Analytics companies, promoters, artists, fan
clubs, sports teams, venue owners, etc.)
-
Data brokers (e.g. Marketing companies, advertising partners, etc.)
-
Technical service providers (e.g. Cloud service providers)
To view our CCPA request metrics, please click
here
.
Do Not Track.
Our websites and apps are not designed to respond to "do not track"
requests from browsers.
Our sites and apps are not intended for children.
Our sites and apps are meant for adults. We do not knowingly collect
personal information from children under 13. If you are a parent or legal
guardian and think your child under 13 has given us information, you can
email us here.
You can also write to us at the address listed at the end of this policy.
Please mark your inquiries "COPPA Information Request."
Looking After Your Information
We use standard security measures.
We have security measures in place to protect your information. The
standard security measures we use will depend on the type of information
collected. However, the Internet is not 100% secure. We cannot promise that
your use of our sites will be completely safe. If you think that an
unauthorized account has been created using your name, contact us at the
address below.
We store information both in and outside of the United States.
If you live outside of the United States, you understand and agree that we
may transfer your information to the United States. This site is subject to
United States laws, which may not afford the same level of protection of
those in your country.
We may link to third party sites or services we don't control.
If you click on one of those links, you will be taken to websites we do not
control. This policy does not apply to the privacy practices of those
websites. Read the privacy policy of other websites carefully. We are not
responsible for these third party sites. Our site may also serve
third-party content that contains their own cookies or tracking
technologies. To learn more, click
here
. We do not control the use of those technologies.
Contact Us
Please contact us if you have more questions.
If you have any questions about this Policy or other privacy concerns, you
can email us at
privacy@livenation.com
. Please do not include your credit card number or other sensitive
information in your email. You can also write us at:
Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal
What we will do if there is an update to this policy.
From time to time we may change our privacy practices. We will notify you
of any material changes to this policy as may be required by law. We will
also post an updated copy on our website. Please check our site
periodically for updates.
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